Customer Experice

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At BLS, teams are committed to delivering world class service. It is the endeavour of every team to extend a seamless and professional engagement at all times. Feedback therefore, is of utmost importance and the customer feedback process enables applicants to reach the organization at any point. It is an assurance that all feedback received is dealt with due attention and in much detail.

• Compliments
• Complaints
• Customer Survey

Feedback is a constructive way to assess service rendered at every single touch point. This supports the continuous improvement approach, and benchmark with the best-in-class organizations.

Service experience may require attention and feedback can be shared via the following options:

Please share your valuable feedback at info.afg@blsinternational.net

STEPS

• Provide feedback about the service/ staff BLS Customer Support team receives the feedback
• The feedback is scored as satisfied or dissatisfied and shared with stake holders
• All deltas are worked up on and alphas are shared as best practice.